Privacy Policy

Introduction

Welcome to 09bd, Bangladesh's trusted online gaming and cricket betting platform. We are committed to protecting the privacy and personal information of all our registered users and site visitors. This Privacy Policy explains in plain language what data we collect, why we collect it, how we use it, and the choices available to you regarding your information.

By accessing or using 09bd's website, mobile platform, or any related services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this policy, we kindly ask that you discontinue use of our services. This policy applies to all users located in Bangladesh and is governed by applicable data protection principles. Players must be 21 years or older to register and use 09bd's services.

Information We Collect

09bd collects several categories of personal information to deliver a secure, smooth, and personalized gaming experience. The types of information we may collect include, but are not limited to, the following:

• Full name, date of birth, and national identification details for account verification and age confirmation (21+ requirement).
• Contact details including email address, phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, or other divisions).
• Financial information relating to deposits and withdrawals, including bKash wallet numbers, Nagad account details, Rocket transaction references, and Upay identifiers.
• Device and technical data such as IP address, browser type, operating system, device identifiers, and session timestamps used to protect your account from unauthorized access.
• Gaming activity records including bets placed, games played (slots, live casino, crash games, fishing games, sports betting), wager amounts, and transaction histories.
• Communications data such as support ticket contents, chat logs, and email correspondence when you contact our support team.

How We Use Your Information

The personal data collected by 09bd is used strictly for legitimate business and operational purposes. We do not sell your personal data to third parties for marketing purposes. Specifically, your information may be used to:

• Create, manage, and verify your 09bd account, including identity and age verification to satisfy the 21+ policy.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and other supported payment channels.
• Deliver personalized promotions, bonuses, free spins, and cricket or slots offers that are relevant to your gaming activity and preferences.
• Monitor for fraud, money laundering, underage gambling, and other prohibited activities to maintain a safe environment for all players.
• Respond to customer support inquiries, resolve disputes, investigate complaints, and communicate important account-related notices.
• Improve and optimize our platform, gaming products, and overall user experience using anonymized analytics and performance data.

Sharing Your Information

09bd does not sell, rent, or trade your personal information with any third party. However, in the following limited and necessary circumstances, we may share certain data with trusted partners and service providers:

• Payment processors and mobile financial service providers (such as bKash, Nagad, Rocket) strictly for the purpose of completing your requested financial transactions.
• Technology infrastructure partners and game studio providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi) who are contractually bound to protect your data and use it only to operate their services within our platform.
• Regulatory bodies and law enforcement authorities when we are legally required to disclose information to comply with applicable laws, court orders, or legal processes.

In all cases of data sharing, 09bd applies strict contractual safeguards to ensure your information is handled with the same level of care and security that we apply internally. We do not permit any partner to use your data for their own marketing or commercial purposes.

Cookies and Tracking Technologies

09bd uses cookies — small text files stored on your device — and similar tracking technologies to ensure the website functions properly, remember your preferences, and understand how users interact with our platform. Cookies do not contain executable code and cannot access other files on your device. The types of cookies we use include strictly necessary cookies (required for the site to function), functional cookies (that remember your preferences such as language settings), and analytical cookies (that help us understand site usage patterns in an aggregated, anonymized form).

You may disable or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the 09bd platform and your overall gaming experience. By continuing to use our site with cookies enabled, you consent to their use in accordance with this policy.

Data Retention

09bd retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfill our legal, financial, and regulatory obligations. Specifically, transaction records and financial data are retained for a minimum period consistent with banking and anti-money-laundering regulations applicable in Bangladesh. Gaming activity records may be retained for audit and dispute-resolution purposes.

When personal data is no longer required for these purposes, 09bd will securely delete or anonymize it so it can no longer be associated with any individual user. If you close your account, you may contact us to request deletion of your personal data subject to any overriding legal retention obligations.

Your Rights and Choices

09bd respects your right to control your personal information. Depending on your circumstances and applicable law, you may have the following rights in relation to the personal data we hold about you:

• Right of access — you may request a copy of the personal data we hold about you, free of charge, once per calendar year.
• Right to rectification — if you believe any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure — subject to legal retention requirements, you may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to restrict processing — in certain circumstances, you may ask us to restrict the way we use your personal data while a dispute is under review.
• Right to withdraw consent — where our processing is based on your consent, you may withdraw that consent at any time by contacting us, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Request". We will acknowledge your request within 5 business days (Bangladesh Standard Time, UTC+6) and aim to fulfill it within 30 calendar days.

Security Measures

09bd takes the security of your personal information seriously. We employ industry-standard technical and organizational measures to protect your data against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, secure and encrypted storage of sensitive account and financial data, strict access controls so that only authorized personnel may handle personal information, regular internal security reviews and system audits, and multi-factor authentication options for account access.

While no online platform can guarantee absolute security, 09bd is committed to continuously improving our security posture and responding promptly to any identified vulnerabilities. If you suspect any unauthorized access to your account, please contact our support team immediately at [email protected].

Third-Party Services and Links

The 09bd platform integrates with third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt) and payment processors (such as bKash, Nagad, Rocket) to provide the full range of our gaming and financial services. Each of these providers operates under their own data protection policies and terms. While 09bd selects partners who maintain high data-security standards, we are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the 09bd platform.

Changes to This Privacy Policy

09bd reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the services we offer. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on the platform.

Your continued use of the 09bd platform following the posting of any changes to this Privacy Policy will constitute your acceptance of those changes. We recommend that you review this page periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 09bd handles your personal data, our support team is available to assist you. We are committed to resolving any privacy-related issue promptly and transparently.

Email: [email protected]